Skip to main content
K
kierownik, op32156668jrpt
Participant
September 13, 2023
Question

I need help: Error: Request Security Violation at /reusableDocumentSave

  • September 13, 2023
  • 1 reply
  • 409 views

I don't know what's going on, I created a template in adobe sign numbered 2.7. I wanted to correct something in the pdf (background), so I created a 2.8 template and wanted to import fields from the 2.7 template. everything is ok until I click save. After that I am shown a white screen background and a message: Error: Request Security Violation at /reusableDocumentSave. The template does not save (that is, it saves as a draft version, without imported fields) I do not know what is the reason for this.

Translated with www.DeepL.com/Translator (free version)

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 30, 2023

    Hi kierownik, op32156668jrpt,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    As you create the template, please let us know the type of 2.7 template. 

    Also, share the steps you do to import the form files and share the screenshot of the error message.

    It would be helpful if you could share the screen recording of the workflow so we can replicate the behavior.

    Try to replicate the workflow with some other template and check if you get the same error. it will help us to understand if the issue is with the workflow or with the document.

     

    Let us know if the issue is resolved.

     

    Thanks,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices