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TurtlesTerriers
Participant
September 18, 2019
Answered

I need to delete saved signature and initials from adobe DC

  • September 18, 2019
  • 2 replies
  • 10221 views

On my work PC i have Acrobat Reader DC and Acrobat DC. i have been working on a form that can be completed using my laptop. 

In this form i require my client to sign pages using a pen as i need an actauly signature the same as their ID such as drivers licence

In each of Reader and DC i appeared to have added my signature in testing the form. I also have added initials for each one. 

How can i delete the stored or saved ones so that a client can add their own. 

Many thanks

Luke

    Correct answer sharon_3365

    There is a solution to this which works everytime:

     

    Go to C:\users\[user name]\AppData\Roaming\adobe\acrobat\dc\security) and remove the following files:

    acrobat_fss_signature_initials

    acrobat_fss_signature_initialsi

    acrobat_fss_signature_initialsk

     

    It clears both your Signature and Initials and you can add them back in when using Adobe.  If you want to have something only temporarily untick the box in Adobe Fill & Sign so that the signature or initials aren't saved.

     

    Shaz 🙂

    2 replies

    S
    sharon_3365Correct answer
    Participating Frequently
    August 14, 2024

    There is a solution to this which works everytime:

     

    Go to C:\users\[user name]\AppData\Roaming\adobe\acrobat\dc\security) and remove the following files:

    acrobat_fss_signature_initials

    acrobat_fss_signature_initialsi

    acrobat_fss_signature_initialsk

     

    It clears both your Signature and Initials and you can add them back in when using Adobe.  If you want to have something only temporarily untick the box in Adobe Fill & Sign so that the signature or initials aren't saved.

     

    Shaz 🙂

      P
      playful_contributor7027
      Participant
      October 2, 2024

      This resolved the issue for me thank you! I also had the same issue where the area to delete the signature and initials was greyed out.  Also would like to point out that the AppData folder may be hidden so you would have to go to View in file explorer and make sure hidden items is checked to access the folder. 

        H
        Huihui Liu
        Participant
        November 18, 2024

        I tired and was able to find the hidden items. 

        Thanks a lot. 

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        September 19, 2019

        Hi Luke,

         

         

        If you are referring that you have added signature and initials in the Fill & Sign signature tool in both the applications, you can delete and change it by clicking on the "-" icon provided just next to the signature or intitals added. Check the screenshot below

         

        If you are referring to the signature added in the document via Fill & Sign, then it is not possible to delete the signature.

        You may delete the digital signature added by you in the document, however, you cannot delete the digital signature added by others.

         

        Let us know if you are referring to something else.

         

        Regards,

        Meenakshi

         

         

         

         

          T
          TurtlesTerriersAuthor
          Participant
          September 21, 2019
          Many thanks Meenakshi for the above response. I could do that originally but now that i clicked the option to save i am unable to use that - function. there is a good chance it's my employers security settings as they are very strict. I was hoping that you could in a preferences setting delete the 2 that were saved.
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