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Participant
July 9, 2026
Answered

I restarted an agreement to allow the signer to make corrections, but when it started the workflow over I lost all of my prefilled information. How do I preserve or re-enter that?

  • July 9, 2026
  • 3 replies
  • 21 views

The agreement went back to the first signer, but there was none of my prefilled information.

    Correct answer Meenakshi0101

    Hi user5841784,

     

    Thank you for reaching out.

    We have verified that you are using an Acrobat Sign Enterprise account with the Workflow feature. To determine if the behaviour you are experiencing is by design or if there is an issue, please contact our Acrobat Sign Enterprise team, who specialise in this area.

    You may contact them using the steps in the following help document: Adobe Acrobat Sign Customer Support Resources.

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi

    3 replies

    Meenakshi0101
    Community Manager
    Community Manager
    July 10, 2026

    Hi user5841784,


    Thank you for reaching out, and sorry for the trouble caused.


    Could you please clarify what you mean by "restarted"? If you could provide more details about how and when you entered the information, it would greatly help us understand the workflow better.

    It would be helpful if you could share more information.


    Thanks,

    Meenakshi

    Participant
    July 10, 2026

    I prefill information on a credentialing application before sending it out for completion and signature by one individual, approval and signature by me, and finally approval and signature by a third person. This document came to me for approval but I needed the first person to make corrections. I chose “Restart Agreement” from the options menu. The blank (without the information that was prefilled prior to the start of the workflow) document was routed back to the first person to start over. I had no chance to re-enter prefilled information.

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    July 13, 2026

    Hi user5841784,

     

    Thank you for reaching out.

    We have verified that you are using an Acrobat Sign Enterprise account with the Workflow feature. To determine if the behaviour you are experiencing is by design or if there is an issue, please contact our Acrobat Sign Enterprise team, who specialise in this area.

    You may contact them using the steps in the following help document: Adobe Acrobat Sign Customer Support Resources.

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi