I would like to access the e-sign feature, but I’m receiving the following message: “Please contact your admin to access this feature.”

Hello @thomas123,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the Adobe Sign services.

Please note that in company-managed (Teams or Enterprise) environments, Acrobat Sign (e‑sign) access is controlled by your organisation’s administrator, not automatically available to all users. We checked and verified your Adobe ID (email), which you have used to log in to the community, and see that your Adobe ID is associated with an Enterprise account. Please ask your admin to assign your Acrobat Sign entitlement.

Your administrator needs to:

1. Go to the Adobe Admin Console

2. Navigate to Users or Products

3. Assign your account to:

   • Acrobat Sign / e-signature service

   • Or the correct Product Profile

4. Ensure your user role is enabled (basic “User” role is enough to send/sign documents)

Also, confirm you are using the correct sign-in profile, and select the Company/School login option during the sign-in process.

Please check these articles for more details:

Manage user entitlements for Acrobat online apps and e-signature services

Log in to your Adobe Acrobat Sign account

I hope this helps. And please feel free to reach out if you need any assistance.

Regards,

Anand Sri.