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Stacey3303980744fr
Participant
July 23, 2024
Answered

Image Signature no longer default

  • July 23, 2024
  • 1 reply
  • 572 views

I have a user that uploaded a signature to use to sign all agreements. This week when she signs it is no longer the default. Has anyone else ever experienced this?

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Stacey3303980744fr,

 

Thank you for reaching out. 

 

It generally happens when the sender adds some security on their end. You may refer to the information in the following document: https://adobe.ly/4dcWGdZ. 

Please let us know if this happens with all the documents or with a particular document. What options do you get when signing the document? Did you try making it the default signature again?

 

 

Thanks,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
July 24, 2024

Hi Stacey3303980744fr,

 

Thank you for reaching out. 

 

It generally happens when the sender adds some security on their end. You may refer to the information in the following document: https://adobe.ly/4dcWGdZ. 

Please let us know if this happens with all the documents or with a particular document. What options do you get when signing the document? Did you try making it the default signature again?

 

 

Thanks,

Meenakshi

S
Stacey3303980744frAuthor
Participant
July 24, 2024

Thank you for responding so quickly. I did request they re-upload their image and sent them two test agreements to ensure that their uploaded image became the default when they sign agreements. It worked and I was able to close their ticket. 

 

I'm going to review the information that you provided, so I'll have it in my back pocket if this happens again.

Meenakshi_Negi
Meenakshi_Negi
Legend
August 2, 2024

Hi Stacey3303980744fr,

 

Thank you for updating here that it is working fine now.

Let us know if we can be of any further help.

 

Thanks,

Meenakshi

 

 

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