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jenna leew72946981
jenna leew72946981
Participant
February 25, 2016
Question

"In-Person" problem in iPad app

  • February 25, 2016
  • 2 replies
  • 440 views

The app in iPad was working perfectly for us before.  But after this new update, the "In-Person" signing is giving us an error.  It kept saying "Unable to complete request.  Access token provided is invalid or has expired.  Unable to send document."  Our account is current and has not changed, so I'm not sure what could be causing this type of error?

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    2 replies

    S
    Adobe Employee
    Steven_Yen
    Adobe Employee
    March 3, 2016

    Our eSign 3.3.1 patch is posted in App Store, please download the new build, so you can continue to our eSign App in your device.

    Thanks for your patient.

    Adobe Mobile eSign iOS team,

    S
    Adobe Employee
    Steven_Yen
    Adobe Employee
    February 26, 2016

    Hi ,

    We have known this issue, and we have found a solution to workaround. We have submitted a patch 3.3.1 to App Store, it should be posted around next 7 days.

    Sorry for inconvenience, and thanks for  using our product.

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