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M
margaret_8982
Participating Frequently
March 28, 2025
Question

Individual signers are being directed to the wrong person

  • March 28, 2025
  • 3 replies
  • 549 views

I created a document individually creating each signer's email address and subsequent adding the signing and dating block for each.  The different colors of each block signify that I am keeping the signers individual.  However, some signers are erroneously being directed to another signer when trying to sign the document.

3 replies

M
margaret_8982Author
Participating Frequently
May 19, 2025

I was advised to save my Agreement form to Microsoft Print to PDF but the problem persists.

There is an issue in the Adobe Sign program that needs to be addressed.  Are we reaching to proper person to resolve the issue?  Please let us know as this a frustrating and time consuming issue.

MargieS
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 11, 2025

Hi margaret_8982,

 

We are sorry for the delay in getting back to you.

 

Please let us know if the issue still occurs. If yes, please share the screen recording of the steps you use when adding the form fields and sending it for signature. Also, could you ask the recipients to share the screenshot or recording of what happens on their end for a better understanding? As the issue occurs with a particular form, it might be a workflow issue.

If you can share the form you use, we can check it.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

M
margaret_8982Author
Participating Frequently
March 28, 2025

Hello -

I am not new to this procedure and confirm I am adding fields to my
agreement, assigning each field to a recipient with their email address.
Each recipient is defined by different colors so it is apparent that they
are properly separated. I understand that the field assignment determines
which recipient is allowed to interact with that field. My document has 10
signers. Two of the signers are erroneously being directed to other
signers. I believe there is an error in the program.

*************************************
Margaret M. Schultz
[P.I removed by moderator]

MargieS
Amal.
Community Manager
Amal.Community Manager
Community Manager
March 28, 2025

Hi there

 

Is this an issue with this specific PDF form or with other forms as well? For testing purpose, please try to create a new form with multiple signers and assign them the signature fileds and check for the issue.

 

Let us know how it goes.

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 28, 2025

Hi there

 

Hope you are doing well and thanks fo reaching out.

 

When adding fields to your agreement, it is important to assign each field to a recipient. The field assignment determines which recipient is allowed to interact with that field, to the exclusion of all others.

Fields marked as "Required" must have some content entered before the recipient can complete their part of the agreement.

 

To know more about the filed assignment, please check the steps shared in the help page https://adobe.ly/4jc5CTW

 

Let us know how it goes.

 

 

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