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Stephen2585
Participant
May 14, 2026
Question

Intermittent failure of Date of Signing auto-populate since 17.1

  • May 14, 2026
  • 1 reply
  • 7 views

Hello, we have been experiencing intermittent failure of the “Date of Signing” auto-populate since the most recent update.  This is not method-dependent or order-dependent (as far as I can tell), but it is consistent with a race condition introduced by the new signature appearance audit logging feature.  

The “E-signature” always populates; however, the “Date of Signing” block is intermittently populated for some signers.  This results in a signed document missing the “Date of Signing” block for multiple members or sometimes just one.  The method of our execution has not changed, but since the update the results have.  Any workarounds or help would be greatly appreciated.

    1 reply

    Meenakshi0101
    Community Manager
    Community Manager
    May 14, 2026

    Hi Stephen2585,


    Thank you for reaching out and reporting this issue.


    Please confirm whether all signatures were added using the same method (Type, Draw, Image, or Mobile) or if the recipients used different options to add their signatures. Additionally, check and confirm if any signatures added by the recipients, using the same method, are missing the "date of signing." Sharing the methods they used will help us understand where the issue might be occurring and assist in further investigation of this behaviour.

    We will replicate this behaviour and share our inputs.


    Let us know if you have any questions or need help.


    Thanks,

    Meenakshi