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Participant
May 14, 2026
Question

Invalid authentication method for recipient error when adding myself as recipient in Adobe sign using Google Drive integration

  • May 14, 2026
  • 1 reply
  • 3 views

I’m trying to use the Adobe Acrobat Sign integration with Google Drive. However, when I open a document from Google Drive in Adobe Acrobat on the web, press Request E-signatures, and add my own email as recipient I get a popup with the error “Invalid authentication method for recipient “. However, other recipients work.

The Google Drive integration works great when it works but is very unstable in general. Another problem I have is that sometimes the signed pdf is placed in the drive folder of the original document as expected but sometimes it ends up in my Google Drive root folder.

    1 reply

    Meenakshi0101
    Community Manager
    Community Manager
    May 14, 2026

    Hi raindeer,


    Thank you for reaching out, and sorry for the trouble you've experienced.


    Regarding the first issue, the error appears when you try to add yourself as a recipient. Could you please check whether you have set a default authentication method for recipients in your account settings? Additionally, are there any other recipients included in the document?


    For the second issue, could you provide more information on how frequently it occurs? Please share the steps you take to send the document so we can attempt to replicate the issue.


    Let us know if you have any questions.


    Thanks,

    Meenakshi