INVALID_FILE_INFO error when create an agreement with template

Question

Hello,I'm new in Acrobat Sign, and i'd like to send agreements by API, using existing template (libraryDocument). But i still get INVALID_FILE_INFO error while the template is quite present on my account, puplished to api group, and I get the libraryDocumentId by endpoint /api/rest/v6/libraryDocuments;Do you know if there are any conditions to use this functionality ? Note that creating agreement with transient document works fine from my postman collection. Thank you for your help.

Meenakshi Negi · Accepted Answer

Hi Hanh37806668csx8,

Thank you for reaching out.

We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4cpXHza.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4eWiNXQ.

Thanks,

Meenakshi

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