Invalid ID - Adobe Cannot help so they just diconnnect

Question

Apparently when Adobe is unable to fix your issue, they will keep transferring you, then tell you they are working on it and then disconnect the chat. I am paying for this? (I have screen shots of the entire chat)

I keep getting "Invalid Agreement ID" when I try to use the web browser version for e-Signature. I had already tried everything support recommended, then they wanted to access my PC I said no thank you, tell me what to do and apparently it was to much for support.

Can someone at Adobe who knows what they are doing help me with this issue?

Meenakshi_Negi · Answer

Hi Leviti26013702tywx,

Thank you for reaching out, and sorry to hear about your experience with the support team.

Please share the following information to investigate this issue:

- Do you get the error when using the Request Signature feature?

- Did you check if the same error appears when sending a document from the desktop application?

- Share the screenshot of the error message.

- Share the workflow you do that throws the error at the end.

Thanks,

Meenakshi

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