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@Amina29962577v3j6 Thanks for reaching out!

Run these troubleshooting steps to verify if you are using a valid Acrobat Sign user account. 

Hi Amina29962577v3j6,

Thank you for reaching out, and sorry about the trouble caused.

There is an outage going on. The team is working on the fix.

In the meantime, please check if you can sign in to the Acrobat Sign account and send the document from there.

If you have a question related to integration, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Thanks,

Meenakshi