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M
marks43612572
Participant
March 20, 2018
Answered

Is Adobe Sign Down?

  • March 20, 2018
  • 4 replies
  • 1114 views

I cannot access it today. No matter what PC or browser i try it gives an error and says to contact support.

My other CC services all look fine, just cannot get into Sign this morning and need to send a document out.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi All,

We apologize for any inconvenience you may have experienced.

The Adobe Sign service experienced periods of instability on March 20, 2018.

During the incident, some users were unable to view agreements on their Manage page or send new agreements out for signature.

The Adobe Sign service is fully recovered and has been fully operational since.

Our team has been closely monitoring the service and infrastructure platform to ensure that there is no additional impact to users.

Please let us know if you still experiencing the issue.

Regards,

Meenakshi

4 replies

F
Fitz1954
Participant
March 20, 2018

Been using it for the last 4 hours, then in the last hour NOTHING!   And no easy way of finding out whats happening, anyone know when this may be sorted out.  Inability to send out contracts for signing sucks, come on ADOBE

    IanBursill
    IanBursill
    Participant
    March 20, 2018

    Just had this through 15 minutes ago...

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    March 21, 2018

    Hi All,

    We apologize for any inconvenience you may have experienced.

    The Adobe Sign service experienced periods of instability on March 20, 2018.

    During the incident, some users were unable to view agreements on their Manage page or send new agreements out for signature.

    The Adobe Sign service is fully recovered and has been fully operational since.

    Our team has been closely monitoring the service and infrastructure platform to ensure that there is no additional impact to users.

    Please let us know if you still experiencing the issue.

    Regards,

    Meenakshi

    Tommy80452
    Tommy80452
    Participant
    March 20, 2018

    I just got off the web chat support (which sucks by the way) and they could confirm that Adobe Sign is experiencing issues that could effect you ability to use the service. When pressed for an ETA to fix, they could not provide anything.

      IanBursill
      IanBursill
      Participant
      March 20, 2018

      Their support system is like a maze of corridors leading to dead ends. Pitiful!

      IanBursill
      IanBursill
      Participant
      March 20, 2018

      Me too, halfway through putting fields in a very comlicated form and then BOOSH! Down it all goes. Took my ages to find this support site after jumping through loads of hoops and getting 404 pages. Come on Adobe, sort it out!

        Mary Kate Fish
        Mary Kate Fish
        Participant
        March 20, 2018

        I have been receiving an error when trying to send all morning.

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