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Participating Frequently
October 19, 2018
Answered

Is the signature system down?

  • October 19, 2018
  • 20 replies
  • 2620 views

Hi all

I've been wanting to send documents for signature and can't seem to have access to the send for signature.

It says that the requests to the servers have been blocked by an extension.

If the system is down, do we have an idea when it might return to normal?

Thanks

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Correct answer sameer_puri

Hello,

A potential issue was identified and fix has been deployed. Please let us know if you still face the same issue.

Thanks

Sameer Puri

20 replies

credking
Known Participant
October 24, 2018

I continue to have the problem. Yesterday tech support tried to convince me my password had expired. We went through all the resetting, logged out and back in, etc. I sent 2 documents within minutes of each other and now it's down again on Chrome.

Same message as the above screen shot, frown face, being blocked by an extension. I closed and tried in a new tab, it worked but apparently as others have mentioned after a while it no longer works, I haven't got the timed out reload message, just the Chrome frown face.

This is ridiculous.

sameer_puri
Adobe Employee
sameer_puriCorrect answer
Adobe Employee
October 23, 2018

Hello,

A potential issue was identified and fix has been deployed. Please let us know if you still face the same issue.

Thanks

Sameer Puri

Participating Frequently
October 23, 2018

Thanks, Sameer. So far it looks better. Will let it time out for a longer time and see how it behaves.

Jeff

Participating Frequently
October 23, 2018

I was premature. Once it fully timed out I see the exact same behavior. Popup asks if I want to reload. When I do I end up with the gray "server request blocked"

credking
Known Participant
October 22, 2018

Having the same problems. I MUST get documents out to our clients to sign. I haven't changed anything either. Adobe, I am so incredibly disappointed.

Participating Frequently
October 20, 2018

Adobe-

Here is the error that is being thrown in Chrome. It happens after the credentials timeout. And instead of reestablishing the credentials or asking for sign on, it throws a error stating that an app is blocking the server requests.

These has been happening the past two days but was fine prior to that.

No changes on my end.

Here is the error:

Participating Frequently
October 19, 2018

Same here. Only impacts Chrome right now. But this is new behavior today and no extensions or settings have changed on my end. Very frustrating. This rollout to the new UI has gone poorly. At least they brought back the option to see signature documents in the old esign formatted view. But now all documents are blocked with this new error.

I can get it to work for awhile but then it always results in this same problem after it times out.

Participating Frequently
October 20, 2018

Thank you for sharing your experience Jeff. The signature program is still unavailable for me!
I hope this gets fixed asap as some of my clients are waiting to sign their contracts to move forward.

Participating Frequently
October 20, 2018

Catherine - Try different browsers and private/incognito mode and see if that helps.