Issue Connecting Adobe Sign to Salesforce

Question

Hi! We need some help linking Salesforce with Adobe Sign for Salesforce.We’ve been using the integration for years, but it recently got disconnected. When we follow the setup steps we found online and go to Launch Setup Wizard, we’re supposed to see two configuration steps.However, in Step 1, when we try to connect our Adobe account, we get redirected straight to the Adobe home page instead of moving on to Step 2, where we should be able to enable and connect the accounts.Has anyone experienced this issue or knows how to fix it?

Meenakshi Negi · Answer

Hi jo_1508,

Thank you for reaching out.

We have checked your account using the email address used here in the community. It shows that you have an Acrobat Sign Team-level service plan. The integration is not available in your current plan.

If you are using the Acrobat Sign Enterprise service plan with another email address, please try to reach out to our Adobe Sign Enterprise support team for the correct information. You can contact them by following the steps outlined in the help document at https://adobe.ly/4nRYPR4.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/49g3KYu.

Thanks,

Meenakshi

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