Skip to main content
M
Michael_Boyle
Participant
May 4, 2020
Answered

Issue when Adding Users to account

  • May 4, 2020
  • 2 replies
  • 1819 views

Hello

I;ve signed up for an Adobe Sign account for our firm using my Adobe account.

I've been trying to add additinal users but when we do, they activate the account but when logging in they get an red bar showing

'Your account is locked because an administrator has not agreed to Adobe Sign's Terms of Use.  please contact your account adminstrator to activate your account.'

 

However, I have nothing outstanding and its showing the user accounts as being active.  I can still send documents to be signed fine on my account.

 

Anyone seen this before?

 

    This topic has been closed for replies.
    Correct answer CSM_Shannon

    Hi Michael, 

     

    This will require assistance from the Adobe Sign support team. Please open a support ticket  - they will need permission to make a few changes to your account. Once done, they will ask you to re-login, ensuring you have accepted the terms. Here are the instructions on how to contact the support team- https://helpx.adobe.com/sign/admin/contact-support.html
     
    I hope this was helpful, be well. 
    Shannon 

    2 replies

    R
    RickyDelorier
    Participant
    June 23, 2023

    I was able to get it to show me the tos again by clearing all cookies for the site and logging in again. After logging back in the tos popped up and I was able to accept. Hope this helps someone in the future.

    C
    Adobe Employee
    CSM_ShannonCorrect answer
    Adobe Employee
    May 4, 2020

    Hi Michael, 

     

    This will require assistance from the Adobe Sign support team. Please open a support ticket  - they will need permission to make a few changes to your account. Once done, they will ask you to re-login, ensuring you have accepted the terms. Here are the instructions on how to contact the support team- https://helpx.adobe.com/sign/admin/contact-support.html
     
    I hope this was helpful, be well. 
    Shannon 
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices