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Participant
November 17, 2024
Question

Issue with Account Access and Subscription Charges

  • November 17, 2024
  • 1 reply
  • 270 views
 

Hello,

I am experiencing an issue with accessing my Adobe account. I created the account using a student email address provided by my school, which is no longer active. Unfortunately, I cannot remember the password or reset it.

Additionally, I have noticed that subscription charges continue to be withdrawn from my card, which I believe are linked to this account.

I want to regain access to my account and resolve the charges related to it. I would appreciate it if you could guide me on the steps I need to take to address this issue.

Thank you.

Best regards.

This topic has been closed for replies.

1 reply

mariahweyne
Inspiring
November 18, 2024

Contact chat - Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto 
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.