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sblair11
sblair11
Participant
March 18, 2026
Answered

Issue with document sending

  • March 18, 2026
  • 1 reply
  • 43 views

I have created an Adobe to go to a certified recipient but it doesn’t go when I click send. I saved it in draft so I wouldn’t have to redo it. I opened the document from draft and tried to send it again, but again, it doesn’t go anywhere. Is anyone else having this issue? 

Correct answer sblair11

Hello, thank you for the response. I am using the desktop version; however, when I am tagging and before I click send, I noticed the “mobile” option was toggled on. Once I turned that off, I had no problem sending. 

Again, thank you for the reply. 

Sheri

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
March 19, 2026

Hi sblair11,


Thank you for reaching out, and sorry for the trouble caused.


As the send option is not working, please ensure the internet connection is not intermittent. Please confirm if you are using the desktop application or the web version.

If you are using the web version, try clearing your browser's cache and cookies. Try to sign out and refresh the browser. Or use the incognito window on Chrome.


Let us know how it goes.


Thanks,

Meenakshi




sblair11
sblair11AuthorCorrect answer
Participant
March 19, 2026

Hello, thank you for the response. I am using the desktop version; however, when I am tagging and before I click send, I noticed the “mobile” option was toggled on. Once I turned that off, I had no problem sending. 

Again, thank you for the reply. 

Sheri

Meenakshi_Negi
Meenakshi_Negi
Legend
March 20, 2026

Hi sblair11,

 

That's great! I'm glad to hear the issue has been resolved. Thank you for providing the update. Please let us know if there's anything else we can assist you with.

 

Thanks,

Meenakshi

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