Issue with syncronising Adobe Sign with Dynamics CRM

Question

Our documents are going out from CRM and Adobe Sign to customers without issue. When the documents are signed they are being returned by email, but are not being updated in the CRM as signed. Instead we get the following error every time: Error while retrieving agreement status : Error converting value "DOCUMENTS_VIEWED" to type 'AdobeSignPlugins.EchoSignModel.Enums+AgreementEventTypeV6'. Path 'events[3].type', line 1, position 1540. Has anyone seen this error before and is there an easy solution?

Meenakshi_Negi · Answer

Hi Mark37558507ak7m,

Thank you for reaching out.

We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4ehjLO2.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4e2fSw5.

Thanks,

Meenakshi

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