Issues signing in to Adobe Sign.

Question

I am trying to sign into Adobe Sign account when I encountered this:

"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."

I can't reset. Changing the passwords does not help either.
In order to contact support, I needed to sign in. This is circular and this forum seems to be the only way I can reach anyone in Adobe support.

It seems that this issues has been around since 2018. You would've thought it have been fixed by now.

Meenakshi_Negi · Answer

Hi Kevin,

Thank you for reaching out, and sorry for the delay in response.

We have checked your account with the email address used to sign in here in the community.

The account shows as a trial account for Adobe Sign. Please confirm if you have recently changed your email address or did you use the service for the first time after purchasing the Acrobat subscription.

Please try the following steps:

1. Sign out of the Acrobat application.

2. Open the following link and sign in using the Adobe ID.

3. Go to E-sign and select Request Signature.

Check if you can send the document or not.

Let us know how it goes.

Thanks,

Meenakshi

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