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Rhonda5EBD
Participant
April 10, 2025
Question

Issues when sending a document for signature - 2025 New Adobe Sign

  • April 10, 2025
  • 2 replies
  • 775 views

I am disappointed in the NEW (2025) Adobe Acrobat Sign experience online. I have had several issues with it, so I keep going back to the Classic experience.

 

What I am noticing is, after I fill in the email address of who I am sending the document to, and then upload the template, it sends it to the user before I have even filled in the template with the data that I need.

I have a blank template with fill in fields for items to check out to our users. With the classic experience I key in the email address to send to, I go to recent templates and attach the template, I then click send, it then loads the form for me to fill in the additional field data and then click send again and it sends.

In the new experience, it doesn't allow me to fill in the fields with data, it just sends the template without any information keyed into it, but it doesn't actually send anything to the user. They receive nothing. I then have to go back on the browser, and fill in the data. Sometimes that works, but lately it doesn't.

I just got a warning that the new experience will be the only option and that I won't be able to use the classic experience anymore. This is very disappointing, since the new experience is failing on a very important step, the step where I fill in the data that is going to be being sent to the user.

Anyone else noticing this?


    2 replies

    A
    alexandria_5747
    Participant
    September 10, 2025

    I am having this same problem. I used my templates on Saturday with no issues. Today, it shows my name as a prefill until I click anywhere and that disappears and it then sends a blank document out for signatures. It does this on web browser and in the desktop application

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 12, 2025

    Hi @alexandria_5747,

     

    Hope you are doing well. Sorry for your experience with sending documents for signature.

     

    We were experiencing server issues with Acrobat Sign, which impacted both the desktop and the online services. 

    You can check this for reference: https://adobe.ly/4n32xb9

     

    The servers are now up and running. 

    Please give the same workflow a try and let us know if it works for you now.


    Regards,
    Souvik.

    A
    alexandria_5747
    Participant
    September 16, 2025

    Hello, I am still having the same issue. There is not a prefill option and I am now also getting this error every time I try to use my template. 

     

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 11, 2025

    Hi Rhonda5EBD,

     

    Thank you for reaching out.

     

    Please let us know if you are referring to the prefill option, which is not working. If not, please share the screen recording of both scenarios. We will try to replicate this behavior and get it checked. 

     

    Thanks,

    Meenakshi

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