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Numa5F9D
Participant
August 20, 2020
Question

Issues with adobe sign within acrobat

Hi, I'm using Premiere Rush for a while now and recently purchased Acrobat Pro.

 

I also changed my email address as I was using my .edu (personal account only). As I converted a PDF and wanted to send it for signing, Acrobat suddently displayed "You do not have access to this service. Please contact your IT Administrator to get access".

 

I don't understand this issue, does someone have a clue?

Many thanks!!

Numa

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1 reply

Adobe Employee
kprokopi
Adobe Employee
August 24, 2020

I think your new e-mail address may be the issue - see here https://community.adobe.com/t5/adobe-sign/access-denied-pro-dc-using-adobe-sign/td-p/10482220?page=1

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