Issues with checkbox tags in the document

Question

Hello, we are sending documents to get esigned via the api. We need to have the signers input some fields (text/radio/checkbox/date/phone etc.). We are attaching the tags in the documents. Most of them work except checkboxes.

We have checkboxes in a few places in the document. Some of the checkboxes are working and some are not. I cannot figure out what is causing this.

I have attached a document with 2 signers. If you look "Type of loan" section, the checkboxes are appearing correctly. But the checkboxes in "Loan Term" section are appearing as read-only for some reason. Even sometimes they don't appear when i reduce the size of the tags.

One more problem is, since the tag names are long, Adobe is putting a lof of unwanted spaces between the check boxes. I need to put them close and all the checkboxes in a section (where placed in a line) should appear with proper distance. But due to the size of the tags, they are appearing very far from each other. This is the same with radio-buttons in the document as well. I need to fix this. I have tried reducing the font size of the tags, but they don't seem to appear and sometimes they appear as read-only.

You can review the uploaded document here: [removed]

Could you help with the issues I have mentioned above?

Thanks,

Jahedur Rahman

UPdate: removed the link and the attachment

CSM_Shannon · Accepted Answer

Hi Jahedur, Regarding the second set of check boxes, try adding the ES identifier. For example, instead of {{[]S1D1yr:signer1}}  try {{[]S1D1yr_es_:signer1}} .  Be Well, Shannon

CSM_Shannon · Answer

Hello Jahedur,

Have you considered using the Shortened Text Tag option? When the tag directive is too long to maintain the integrity of the document, you can shorten the text tag.

Reference Tag—A shortened tag definition placed at the appropriate location within the document. The reference tag controls the size and location of the actual form field in the document. A reference tag has the following syntax: {{$shortened_name}}. For example, {{$r}} defines a reference tag where "r" is the short name of the tag. The size of the field can be adjusted using whitespaces either immediately after the last open curly brace or immediately preceding the first closed curly brace.
Definition Tag—This refers to the complete definition for a specific tag and can be defined anywhere in the document. The size and location of the definition tag does not determine the size and location of the actual form field within the document. A definition tag has the following syntax: {{#shortened_name=Standard Tag Syntax}}

.For example, {{#r=[]ReceiveCommunication_es_:signer1}} defines a complete tag definition for the reference tag named "r". In this example, the tag defines a check box assigned to the recipient identified as signer1.

You can find all the instructions and guidance around Shortening Text Tags here is the Adobe Sign Text Tag Guide - https://helpx.adobe.com/sign/using/text-tag.html

Be well,

Shannon

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