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Just installed Adobe Acrobat Pro - but cant find Adobe Sign

Forum|Forum|6 years ago
December 3, 2019
4 replies
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I have just purchased Adobe Acrobat DC Pro via my Enterprise purchasing proces, but I cannot locate AdobeSign anywhere. I can only see a Fill and Sign Tool which doesnt appear to be the same tool. Ultimately I need to be able to send pdf files to customers for esignature and it was my undestanding that Acrobat Pro DC included this functionality.

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Correct answer MarjanA

Hello D-R,

Good question.

To access Adobe Sign, simply go to https://secure.echosign.com/public/login

Let me know if this works for you.

Kind regards,

Marian Abshir

C

Carolyn5ED1

Participant

I am having the EXACT same issue. Prior to downloading the current Adobe Acrobat DC Pro the functionality worked perfectly as indicated in the documentation. Now Adobe Sign is nowhere to be seen from within the app, and frankly going out, logging into my Adobe Sign account and then uploading the file and sending it from there is not what I opted for and not what the documentation promises and is not the solution. Adobe help, if you can get it, is beyond useless. Has anyone with this issue been able to get the app to work as promised?

J

Jack5ED3

Participant

just upgraded from a personal account to a teams account and we send a few Esign documents a week, and when I could not find the Sign application, was "chatted" into 2 Sign accounts when I stated I was confused and then just pain gave in.. doesn't adobe sign come with the acrobat Pro subscription? I think they just overcharged me for $503.76

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Alice5FD4

Participant

Did anyone finally figure out a way to access the Send for Signatures feature on Adobe Pro 2020?
I just installed it on my work computer and can't find it. Going online to Adobe Sign seems to provide a more primitive version but with nowhere near the features of what Send for Signatures is supposed to offer.

Help please!

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Anonymous

I'm having the same problem of not being able to get into Adobe Sign. My company has a Adobe Acrobat DC Pro account, in which Adobe Sign is included (note: Adobe Fill & Sign is not the same and doesn't include website embed). We need to embed a fillable PDF on our website (not just a standard link to the PDF), which Adobe Sign features.

I tried the link provided by marjana51441123 (https://secure.echosign.com/public/login) but that just takes me to the Acrobat home dashboard (screenshot below). I also tried exploring the "Sign" menu in the menu links at the top of that page. All the standard features are there except for "webform embed", and no Adobe Sign area.

I'm frustrated because I signed up for a Adobe Sign trial, and there the embed works perfectly (second screenshot below). But using our paid Adobe Acrobat DC Pro account which is advertised to include Adobe Sign, it is nowhere to be found!

This is what the Adobe Sign page looks like, with the "publish webform" area circled:

MichaelKazlow

Legend

Note that your screenshot indicates a small business trial. Adobe sign comes with different capabilities depending upon the type of account you have signed up for. Adobe sign Web forms may not be supported by the version that comes with Acrobat Professional Subscriptions.

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Anonymous

Thanks for your reply. I should clarify. I have two different accounts:

-One my company opened, "Adobe Acrobat DC Pro" account (1st screenshot in my post above), which is a fully paid account, not a trial.

-The other account is my personal "Adobe Sign" business trial account (2nd screenshot in my post above). I opened this separately to try the "website form embed" which is available and works well in this trial.

The issue is that the paid "Adobe Acrobat DC Pro" account is specifically advertised to INCLUDE "Adobe Sign", which means my company account should have "Adobe Sign" available in its account. But it is simply not there.

This is what I'm shown for my company's "Adobe Acrobat DC Pro" account. Notice that "Adobe Sign" is listed:

Meenakshi Negi

Community Manager

Hi D-R,

Yes, the Adobe Sign inidvidual service plan is included with the Adobe Acrobat subscription.

As mentioned by Marian, you can either use that link to access the service or can also directly send document from the application.

Please take help of the steps provided in the following link:

- https://helpx.adobe.com/in/acrobat/using/send-for-signature.html

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

D

deborahr94226418Author

Participant

Hello Marian and Meenakshi,

I have followed the 2 links provided but when I click the Fill and Sign Tool I only get the following displayed (see 1st image below), so I am not getting the Fill and Sign Tool Window as per the instructions in the link you provided (as per the 2nd image below). Note I have checked that I have the latest Acrobat version installed , and I do (as per 3rd image below). I cannot see any reference to Adobe Sign anywhere in the Acrobat Tool (even when I select Fill & Sign). This is taking a long time to resolve. Do you know of a UK Support Number for Adobe Enterprise support I can call? Thank you.