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R
Rose _
Participant
May 12, 2020
Question

Keeping Documents Separate

  • May 12, 2020
  • 1 reply
  • 1397 views

Hi,

 

I'm trying to upload multipe docs for signature, and they keep getting merged. 

When I go to my Account Settings and change it to 'keep documents separate', they're still getting merged. See below. 

 

This topic has been closed for replies.

1 reply

C
Adobe Employee
CSM_Shannon
Adobe Employee
May 12, 2020

Hi, please double check that you are not part of a Group and if you are be sure to check that same setting at your Group level. If you continue to have this problem after logging out and logging back in, please contact customer support - https://spark.adobe.com/page/DOwypsNOXKAu7/.

 

Be well, 

 

Shannon 

R
Rose _Author
Participant
May 13, 2020

Hi Shannon, 

 

Thanks - I'm on a trial so don't think I can raise tickets. 

I'm not in a group.

 

Best regards,

Rose

C
Adobe Employee
CSM_Shannon
Adobe Employee
May 14, 2020

Hi Rose,  are you maybe referring to the actual signing experience? Adobe Sign combines all of your attached files into a singular streamlined signing experience for your recipients. This is by design. 

 

I hope this helps sort out your question. 

~ Shannon 

 

 

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