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Keeping Multiple Digitally Signed Files Separate

Forum|Forum|6 years ago
July 26, 2019
3 replies
13577 views

Our company has Adobe Acrobat DC for Teams. When we use the built-in Adobe Sign functionality, there is an option to "Add Files". When you do this and send multiple documents out for signature (to the same signer), when the signed copies are returned, the files are combined into one PDF and the "extract" function is disabled because of the digital signature protection. The only way we have found to separate them is to print and then scan and save each document individually. Is there a way to keep the documents separate when they are returned with signatures?

Thanks in advance for any help.

Josh H.

This topic has been closed for replies.

Correct answer Meenakshi_Negi

Hi Josh,

There is an option in Account settings "Keep document separated" which returns each document as a separate copy when you send multiple documents for signature at once.

However, the option is only available in the business and enterprise-level service plan.

As you have mentioned above that you are using the Adobe Acrobat DC for teams, that includes the Adobe Sign individual service.

This setting will not be available in your account.

Hope the information helps.

Regards,

Meenakshi

S

Sherry29639939we00

Participating Frequently

I do have the options, but this does not work for digitally signed documents. When you add digital signatures it treats the agreement as one document. You can't add mutliple digital signatures for the same person to the different files you uploaded, because it treats it as one. When you export it as multiple files, it keeps it as one IF it is digitally signed. This needs fixed to make the software usable.

A

Avaline22695528fp3l

Participant

Signed docs. in AS can be unlocked by printing them to "Microsoft Print to PDF". Once that's done, you then have all the normal Adobe features of extracting or deleting pages from the PDF.

R

Rick Tol

Participant

Hi Meenashi,

I do not have those options although I have a Business Teamplan for Adobe Sign.

It is quite important to have those options for us, could you help me with this?

Kind regards, Rick

Meenakshi_NegiCorrect answer

Legend

Hi Josh,

There is an option in Account settings "Keep document separated" which returns each document as a separate copy when you send multiple documents for signature at once.

However, the option is only available in the business and enterprise-level service plan.

As you have mentioned above that you are using the Adobe Acrobat DC for teams, that includes the Adobe Sign individual service.

This setting will not be available in your account.

Hope the information helps.

Regards,

Meenakshi

J

joshh42766744Author

Participant

Thanks for the reply and information. That wasn't the answer I was hoping for, but of course, the work-around is to just send one document out at a time or print and scan the documents individually after they have been signed. Either way, we will make it work.

Thanks again for your help,

Josh

EvaDK01

Participant

Hi Josh, another option is to print to adobe and then select the pages covering each relevant document

- I did that the other day as I wanted to separate the Audit report from the actual document, We have Enterprise platform. I know I can choose always to separate file, but I have chosen for our solution to keep document and Audtit together. Try the other solution...I may work for you...But then I guess you need to include Audit report in each "print out" /Eva DK

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