Participant

Question

large popup at the bottom of the screen

Forum|Forum|5 years ago
August 18, 2020
4 replies
533 views

When I sign into AdobeSign, I am greeted with a large popup at the bottom of the screen asking me to personalise or enable all cookies. Regardless of which option I choose, I initially get a message saying 'We have saved your settings', but as soon as the page refreshes or I go to the next step of a process, the pop-up returns.

Besides being distracting, the main challenge is that it is so large it blocks options when you are trying to set fields to send out an agreement.

How might I make it go away?

User interface issues

This topic has been closed for replies.

jeswong17560999

Adobe Employee

We are aware of this issue and have released a fix. Please let us know if you are still experiencing problems. Thank you for your patience.

claudeb13717485

Participant

I just tested this and the popup still appears on the clients document

not fixed for those signing

Still blocks the final step in signing..

jeswong17560999

Adobe Employee

Thanks for the update. Our team is taking a look at this issue at the moment.

claudeb13717485

Participant

My clients are having issues with the pop-up. It blocks their ability to finalize signing.

Even those comfortable with computers are having an issue.

If it doesnt change, I will stop using AdobeSign and find something else.

Participant

Me and a colleague are having the same issues as well.

defaultmzsjjjxwtdc1

Participant

I have the same issue... any answers please Adobe?