Skip to main content
A
a30848989oa5i
Participant
July 3, 2023
Question

link expired in e signature

  • July 3, 2023
  • 2 replies
  • 1889 views

Hello I have sent out a document for multiple signatures, the last person has delayed signing and now it states the link has expired, when I try to resissue it says the file is unsupported? Please help

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
August 1, 2023

Hi a30848989oa5i,

 

Thank you for reaching out, and sorry about the delay in response.

 

As the link is expired, please check with the user if he gets the option to receive the new link on the page.

If the link gets expired, the signer gets an option which, when selected, the new email with the link received in the email. 

If the option is unavailable,n you will need to restart the transaction from scratch. 

 

Thanks,

Meenakshi

 

mariahweyne
mariahweyne
Inspiring
July 3, 2023

If the link expired you need to resend it again from scratch. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices