Skip to main content
A
arcticg65393299
Participant
November 3, 2017
Question

locked out of my document

  • November 3, 2017
  • 1 reply
  • 541 views

Hi,  I am new to Acrobat (obviously) and I sent a document out for signatures, it needed 8 signatures which I got and the document was finally returned to me but now its encrypted and I can't get back into it, it says it password protected (I didn't set up) but does not give me an option to enter a password nor will it allow me to change the password settings.  I am using the same pc / software the document was created on so not sure why it won't let me access it as I am the author.  I went thru other forum questions but couldn't find any answers.  Help anyone???

    This topic has been closed for replies.

    1 reply

    R
    Rossella28632057wp22
    Participant
    February 28, 2023

    did you get any help? just had the same exact problem

    MikelKlink
    MikelKlink
    Participating Frequently
    February 28, 2023

    Removing password encryption or changing the password would break the digital signature applied by Acrobat Sign. Thus, Acrobat prevents its users from doing either.

    If you don't need the digital signature, use one of the many web services in the wild that allow removing password protection, and then remove the broken signature.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices