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L
LisaRee
Participant
April 30, 2014
Question

Logging into account- Adobe ID

  • April 30, 2014
  • 2 replies
  • 907 views

After re-setting 3x I can't log into this account. There are two ways to login on this page: https://secure.echosign.com/public/login

Using either, it doesn't work. BUT One gives me a message that I am "locked out". So this may be a clue?

There are also two password resetting methods, with resetting links from two different Adobe email accounts, just FYI

Since there is no support email, can someone minimally get me in there so I can get my copies of my docs?

Thank you!

This topic has been closed for replies.

2 replies

R
Rijul Raj Khurana
Inspiring
October 26, 2014

Hello ,

As mentioned, you encountered the message as "Locked out" while logging into EchoSign, I would recommend you to reset your password by clicking "I forgot my password" and entering your email address to receive password reset email.

Here is the link:

https://secure.echosign.com/public/login

Let us know if you need further help!

Regards,

-Rijul

J
Adobe Employee
Jat ATS
Adobe Employee
May 1, 2014

Hi,

Please log a ticket with support, https://www.echosign.adobe.com/en/support.html

Please include the email address linked to your Echosign account.

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