Login Failure to Adobe Acrobat Sign – SAML Certificate Verification Error

Question

I have tried testing the SAML settings but cannot log into the account. When I enter the email, the site redirects to the Microsoft login page and shows the following error:

“Sorry, but we’re having trouble signing you in.

AADSTS76022: Cannot verify the signature of the received authentication request since there is no certificate configured for verification in the application.”

Meenakshi Negi · Answer

Hi pavithra_7655,

Thank you for reaching out.

If you are using the admin console, please refer to the information in the following help document: https://adobe.ly/3X4P5rY.

We have checked your account with the email address that you used here on the community. It shows that you are using the Acrobat Sign Developer service and, hence, moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/3K6rzrz. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi

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