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E
Ezhil5D22
Participant
December 8, 2021
Question

Login issues - Account deactivated

  • December 8, 2021
  • 1 reply
  • 799 views

Hi Guys,

 

I have received this message when trying to login.

 

"Your account has been deactivated. Please contact your support staff."

 

I could not contact support without logging in. 

 

Any help is appreciated.

 

Thanks,

Ezhil

This topic has been closed for replies.

1 reply

E
emg54811373
Participant
February 3, 2022

Same. I had our IT department contact Adobe. Apparently it's an accounting issue? They don't automatically bill us for renewal, instead they just turn off the service. I'm not sure if that's the case because I'm still deactivated even though our account is up-to-date. Also, Adobe isn't available unless it's over chat and you want to buy something.

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