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lindsayn97359244
lindsayn97359244
Participant
March 22, 2017
Question

Login only works after changing password each time

  • March 22, 2017
  • 1 reply
  • 265 views

My login only works when I change my password each time. When I go to http://secure.echosign.com/public/login and enter my info. it will give me an error message: "Invalid email or your account my be locked."

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
April 26, 2017

Hi Lindsayn97359244,

We are sorry for the delay in response to your query.

I hope you are using the correct email address to sign in. It could be a possibility that the web browser has saved the old password and its cookies are causing problem to update it to the newer one.

Have you tried login in with a different web browser? If not please try once.

Also, you may try signing in through https://documents.adobe.com/  and click on "Send for Signature" link.

Regards,

Akanchha

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