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malind60199374
Participant
October 31, 2018
Answered

Maximum file size?

  • October 31, 2018
  • 4 replies
  • 19904 views

Hello all,

Does anyone know what the maximum file size is that Adobe Sign can accommodate? I've spoken to multiple Adobe Sign support specialists, and all of them have told me that if you request capacity beyond 10 MB they can give it to you, but they haven't told me what the maximum file size is. Any help would be appreciated.

Thanks in advance!

Correct answer Meenakshi Negi

Hi dazzla686,

 

Thank you for reaching out.

 

It is something you need to check with the Acrobat Sign support team. They can tell you whether it is possible to increase the file size with your current plan or if you need to upgrade the plan. Please use the steps suggested in the following help document to contact the support team depending on your plan: https://adobe.ly/3T09kVx. 

 

For more information on the transaction limit, refer to the following help document: https://helpx.adobe.com/sign/admin/contact-support.html. 

 

Thanks,

Meenakshi

 

 

4 replies

S
sam_7590
Participant
January 20, 2025

Adobe sign does not allow bigger than 10 MB file so it's not supporting big fiel we got to use different provider like docusign etc. 

C
Chauncey31
Participant
January 14, 2025

Hi,

 

I had the same issue. We were able to increase our limit to 100MB which we were told is the maximum allocation that  Adobe will provide. We have files larger than 100MB, so we are still looking for an external way to compress the file and then send via AS.

    D
    dazzla686
    Participant
    June 19, 2025

    How did you increase it to 100mb

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    June 20, 2025

    Hi dazzla686,

     

    Thank you for reaching out.

     

    It is something you need to check with the Acrobat Sign support team. They can tell you whether it is possible to increase the file size with your current plan or if you need to upgrade the plan. Please use the steps suggested in the following help document to contact the support team depending on your plan: https://adobe.ly/3T09kVx. 

     

    For more information on the transaction limit, refer to the following help document: https://helpx.adobe.com/sign/admin/contact-support.html. 

     

    Thanks,

    Meenakshi

     

     

    L
    luis_3334
    Participant
    December 20, 2024

    If you are having trouble sending out the file for signature. Try compressing your file into a smaller pdf using the PDF compression tool. Its located in the toolbox under "Compress a PDF"

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 14, 2018

    Hi Malind,

    Sorry for the delay in response.

    There is a limit of 10MB for the size of the document that can be sent for signature.

    If you required, you can request to increase the limit for the size of the document.

    Currently, we do not have information about the maximum size that can be provided.

    You will need to contact the pre-sales team to get information on this.

    Please refer this help document Adobe Sign plans for individuals and businesses | Adobe Document Cloud to get in contact with the team.

    Let us know if you need any help.

    Regards,

    Meenakshi

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