Merge My two Accounts

Question

Hello! I upgraded my account to an adobe acrobat pro account, but did it on the wrong email account, and Now I have 2 accounts, one with an adobe acrobat pro plan and one with a photography plan, I want to merge these accounts & plans into one, as my two seperate plans double up on the services I have, Can someone help?

Meenakshi_Negi · Answer

Hi Renee36794163hl6n,

Thank you for reaching out, and sorry about the delay in response.

If you have subscriptions listed under two different email addresses, you cannot merge them. You will need to cancel the subscription from one account and then purchase it from the other account.

You may also refer to the following help document to make changes to the account: https://adobe.ly/3VhJ3nI.

Let us know if you have any questions.

Thanks,

Meenakshi

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