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Ryota Kato
Participant
March 12, 2021
Answered

Microsoft Teams add-on not working

I try to setup Adobe Sign Add-on on Microsoft Teams.

I logged on but a response indicates 'Request Entity Too Large'.

 

I already try to delete Microsoft edge(Chromium ver) Cookies and caches.

But, not resolved.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    May 7, 2021

    Hi Ryota,

     

    Thank you for reaching out and sorry for the delay in response.

     

    We have checked that you were using the Adobe Sign Enterprise trial service. The trial service includes all features of the enterprise plan except integration. The integration feature is not available with the trial account.

     

    As you wish to test the integration feature, please register for the Developer edition of Adobe Sign. In order to activate the integration in the account, please get in touch with the pre-sales team. They will help you in enabling the integration feature and will assist with the pre-technical issues with the account. You may get in touch with the pre-sales team via the 'Contact us" option provided for Adobe Sign business and enterprise under Multi-User on the following page: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

     

     

    Thanks,

    Meenakshi

    View reply

    5 replies

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    May 7, 2021

    Hi Ryota,

     

    Thank you for reaching out and sorry for the delay in response.

     

    We have checked that you were using the Adobe Sign Enterprise trial service. The trial service includes all features of the enterprise plan except integration. The integration feature is not available with the trial account.

     

    As you wish to test the integration feature, please register for the Developer edition of Adobe Sign. In order to activate the integration in the account, please get in touch with the pre-sales team. They will help you in enabling the integration feature and will assist with the pre-technical issues with the account. You may get in touch with the pre-sales team via the 'Contact us" option provided for Adobe Sign business and enterprise under Multi-User on the following page: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

     

     

    Thanks,

    Meenakshi

    Translate
    Ryota KatoAuthor
    Participant
    May 9, 2021

    Dear @Meenakshi Negi,


    Thank you for your reply.

    I understood trial service is not including integaration futures.

    I want the error message to be easy to understand.....

     

    We already finished evaluating e-signature services.

    If I need to register a developer edition, I will contact pre-sales team.

     

    Thank you.

    Translate
    Ryota KatoAuthor
    Participant
    March 12, 2021

    Deleting Microsoft Teams caches, not resolved.

    Translate
      defaultz97ucivgjoik
      Participant
      May 6, 2021

      I assume you haven't found a solution for this? We're also experiencing the same error and can't use this integration.

      Translate
      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      May 7, 2021

      Hello,

       

      Thank you for reaching out.

       

      As you are trying to use the Adobe Sign integration, would like to inform you that the integration feature is only available with the Adobe Sign enterprise plan.

      We have checked your account and your subscription includes the Adobe Sign individual plan.

       

      Hope the information helps.

      Let us know if you have any questions.

       

      Thanks,

      Meenakshi

      Translate
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