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alc90625291
Participant
Feb 16, 2017 10:20 PM UTC
Question

Missing Additional Functions:Add Template to Library,Create Widget,Archive a Document

On 6/24/2012 I signed up for a free account with EchoSign and had these functions.

Now with Adobe Sign these three functions are missing.

Add Template to Library, Create Widget, Archive a Document

I want the Add Template to Library and don't care about the others.

How do I get them/it back? Thanks

PS. I have a friend who signed up the same day and she still has these functions.

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4 replies

alc90625291Author
Participant
Feb 18, 2017 7:12 PM UTC

I did not have a Trial or Paid account. I had the Free account with EchoSign.

The 'Add Template to Library' was a feature.

My friend's account which shows Adobe Sign still has this feature and it is not a Paid account.

So, I would like to have my Free account reinstated please.

Thanks,
Al

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alc90625291Author
Participant
Feb 18, 2017 5:08 PM UTC

Hi Aadesh,

As stated I have my Welcome to EchoSign! email sent 6/24/2012.

Are you saying that Adobe switched my FREE EchoSign account to a TRIAL Adobe Sign account?

Al

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AadeshSingh
AadeshSingh
Participating Frequently
Feb 18, 2017 6:35 PM UTC

alc90625291​,

Seems your Trial or paid account was converted to a free account because the features you are referring to is part of paid account or Trial account.

Regards,

Aadesh

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AadeshSingh
AadeshSingh
Participating Frequently
Feb 17, 2017 6:44 PM UTC

Hi alc90625291

I see that you have free Adobe Sign account with which you only get 5 free transactions in a month in a rolling window.

Earlier you had Adobe Sign Trial account for 14 days that got expired which has features like create Library template, widget, Mega Sign etc. as it was an Enterprise level account.

You can contact our Sales team to subscribe for Adobe Sign Enterprise account to avail these features: Adobe Sign plans for individuals and businesses | Adobe Document Cloud

Regards,
Aadesh

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