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Missing Functionality - Please restore the previous interface for Adobe Sign!

Forum|Forum|7 years ago
October 3, 2018
9 replies
2220 views

I respect the fact that companies such as Adobe want to have an integrated flow between products but a fail is a fail! The new version of Sign is a complete disaster. I can see that Adobe is trying to simplify it but has been stripped down to being unusable for business. We should have been notified about these drastic changes so we could download all off our previous contracts. I can not access anything before 8-9-2018. I can not meet the needs we have and can not access my data that I have trusted Adobe with. Without any warning Adobe has put all of us in a really terrible position. I called support and was just told to give it a few days. I was told that Adobe has not loaded anything before a certain date. Why would Adobe only load a very small portion of our data into this new system and strip it of all business functionality?

We should be given the option to use either interface similar to how google allows users to choose a legacy (old interface) interface or the updated interface (new roll out). This has caused us a wide variety of problems and I am honestly shocked! I mean no disrespect to anyone but this roll out should not have happened at all or at the very least waited another year to work out the issues by making it a beta program for testing with willing users. I would have been happy to provide feedback and test it as long as I could still access the old version for real use.

If someone could tell me how to get to the original manage page it would be beyond appreciated! Adobe please roll back to the previous version before you loose loads of us to another company.

If there is not a live link for the manage page please bring it back until you get all the issues resolved. Surely you still have the ability to fall back to the old version. There should always be a back up plan in case of a failed roll out. This most certainly falls in to that category. We are not just customers that are afraid of change. We just need a usable product that we are already paying for.

Respectfully,

Paul

This topic has been closed for replies.

Correct answer AnandSri

Hi All.

Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

Thanks for your time and patience thus far.

Regards,

Anand Sri.

AnandSriCorrect answer

Legend

Hi All.

Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

Thanks for your time and patience thus far.

Regards,

Anand Sri.

indofunk

Inspiring

THE MANAGE PAGE IS BACK!!

In the "for signature page" there is a small button on the upper right hand side that reads" Adobe Sign Manage"! Click it.

We're back in business!!!!

Thank you Adobe.

laurep62491117

Participating Frequently

OMG! I'm so happy, I could cry! It's the little things that are so important!!

Thanks Adobe!

JLJacobs1979

Known Participant

I've talked to tech support about this and they are supposedly putting it back. I feel your pain.

M

MP team

Participating Frequently

I agree, this is kind of a fiasco, thank you for posting this. Has anyone found where you can change the recipient of a document that has been sent for signature (i.e. replace the signer with someone else)? The Adobe support site still lists information for the old Adobe Sign format, which certainly is no longer helpful.

Meenakshi_Negi

Legend

Hi all,

We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for Document Cloud, where all your document-related activities can be managed.

Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign.

Regards,

Meenakshi

H

Heritage Business Brokers

Participating Frequently

Disgusting

laurep62491117

Participating Frequently

I just spent an hour on chat regarding this same issue. They have no timeframe on when our documents will be available again, I'm beyond stressed out. I'm thinking their Cloud is not such a good Cloud option. I will start to save all of my documents on an external hard drive once they become available again. (A warning would have been a good idea). I was a transfer customer from when it was Echo Sign so I have been using this for 5+ years and have a ton of documents!

credking

Known Participant

They seemed to have corrected the missing reminders function but I still find the entire UI poorly thought out.

I just sent a document to a client who misspelled his own email address. When I cancelled it both click boxes at the bottom say cancel, one grey one blue.

I had already resent new docs to the correct email, but the right column no longer displays the recipients email address so it's that much harder to determine which is which. And I still can't DELETE the ones we won't need.

Documents used to send with one click, now it takes forever to 'Processing Document' and another click to send. The edit feature was there previously, but why make us all submit to it if we don't need it?

A

Admirable_Rhapsody0101

Participant

I completely agree! The new interface is not ready for release and I cannot easily access or manage my documents! It is absolutely NOT user friendly. I'm quite disappointed. There was so much more info and functionality available on the prior dashboard. PLEASE BRING IT BACK!

credking

Known Participant

Yes, very well said. This roll out is so unprofessional and non functional I am beside myself. I work for a small non profit but we pay for our Adobe services. Maybe a huge conglomerate like Adobe can afford to waste hours and hours but small businesses certainly can't.

I am also an accountant and I really empathize with those who have noted the tax filing deadline is Oct 15th. Debacles like this put customers in some serious predicaments that Adobe just can't grasp.

I will also be investigating other options. Every hour I waste on this costs donated money and resources, (including the time I donate).

H

Heritage Business Brokers

Participating Frequently

Well said Paul.

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