Missing text when Authoring Document for Signing

Question

Hello all,I have a document that previously had text boxes and signatures added via Adobe Sign. The signer was able to add their text and sign without any problems, which converted it to a certified(?) PDF. Now, when I take this signed PDF back into Adobe Sign for further text box addition and signatures, the previously filled text box is now gone when it is previewed in Adobe Sign when authoring. Is there a reason for this, and is there a way to fix this?

Meenakshi_Negi · Answer

Hi Julian,

Thank you for reaching out.

As mentioned above, you are trying to add a new text box and signature fields on the signed document.

I would like to inform you that you cannot make any changes to that file once the document is signed and filed via Adobe Sign. The document gets encrypted after it is signed.

If you wish to get more than one signature on a document, you will need to add the fields at once and add recipients in the order you want to get the signature.

Let us know if you have any questions.

Thanks,

Meenakshi

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