Moved from EchoSign to Send For Signature and lost all documents

Hi,

I've just moved from the old EchoSign free service (limited to 5 documents a month) to the Adobe Send For Service as I exceeded my previous free limit. This is around £20 a year and appears to be the exact same service. However, despite using the same email address during the transfer, I now cannot see any of my historical documents, and I have no idea what has happened to recent documents that are still waiting to be signed. Does anyone know how to get to this information?

On a related point, the account information is really awful. I still can't see any information about my current package, and when I click the upgrade link it shows a set of services that have no relation to what I've just signed up for, and all say phone for more information: Adobe Document Cloud | For enterprise

And the support is awful. It took me about twenty minutes of navigating the support feature to get to the chat option (rather than being constantly pushed to the forums), there is no way to email, and I've had the chat window open for 10 minutes waiting for a response.