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donb81902808
Participant
March 13, 2016
Question

My Adobe profile and eSign profile are not in sync. Cannot edit eSign profile.

  • March 13, 2016
  • 1 reply
  • 657 views

My Adobe profile and eSign profile are not in sync.  I have changed name and email address but cannot edit my profile for eSign.  When forwarding a document for signature using Acrobat DC the recipients sees an incorrect misleading name/address.

Have found the eSign portal and clicked on profile icon .. name and address appear locked.  Seen other comments in forums on this about.. it appears only solution to post here and wait for a staff member to offer to fix.

I'm using what appears to be standard features in Acrobat DC but the UI is extremely clumsy and un-intuitive and I'm really struggling. Thinking about going to back to a DC version from 3-4 years ago.

This topic has been closed for replies.

1 reply

R
Community Manager
Rijul Raj KhuranaCommunity Manager
Community Manager
March 13, 2016

Hello Don,

Ideally, the My Profile section is synced with Adobe ID account. Hence, whatever changes you perform in Adobe ID as per the Profile section, they are reflected in your E-Sign account as well. If still the issue persists, just inbox me your registered email address and new name to be used.

Regards,

-Rijul

D
donb81902808Author
Participant
March 17, 2016

HI Rijul

I typed a reply to this but it has disappeared..  short message is that my profiles between eSign and Adobe are not in sync.  Can you help.  My updated adobe profile is don@invigorate.nz while the eSign is stuck on jack@bisset.co.nz

Don Bisset

R
Community Manager
Rijul Raj KhuranaCommunity Manager
Community Manager
March 19, 2016

Hello Don,

I have sent you an email with series of steps to follow. Please check and reply back accordingly.

Regards,

-Rijul

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