Name associated with email address does not match current name

Question

We send documents to clients for e-signature often in our financial advising office. We have a few clients who have recently gotten married and their last names have changed. If I try to send a document for her to sign, when I drag the signature box over, it displays the client’s maiden name (the name associated with the email account).

Example: ******* is now Jane Brown and needs to sign as Jane Brown. E-signature field displays Jane Doe.

Our clients don’t often have Adobe accounts to go into settings and update their information. We also don’t want them to have to jump through hoops to sign our documents. Is there any way to send a document to ******* and manually change the e-signature field to a different name (i.e. Jane Brown) so she can sign a form with the correct name?

Thank you!

[Personal Info removed by moderator]

Amal Jaiswal · Answer

Hi @Zealous_hope6becI hope you are doing well, and thanks for the clear description. I understand how important it is for your clients to sign with their current legal name, and that you don’t want them to create accounts or go through extra steps to do so.To point you to the right option for your setup, could you please let us know:Whether you are sending from the Acrobat Sign web app or from the Acrobat desktop app (for example, Request e-signatures), and which Acrobat Sign plan you are on, if you know it.Where the maiden name appears for you: on the recipient list, or only when you place the signature field. A screenshot would help, with all client names hidden.Acrobat Sign has recipient name settings that control whether the recipient's name can be changed by the sender or the signer. These settings are managed by the account administrator, so it is worth checking with your Acrobat Sign account admin. For more information, please check the help article here: Require recipient name when configuring an agreement or web form.Hope this will helpRegards,Amal

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