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Participant
June 10, 2021
Answered

Need a copy of Adobe's SOC 2 Type 2 Attestation Report

  • June 10, 2021
  • 2 replies
  • 9970 views

I've wasted 3 hours this morning trying to navigate Adobe's customer service maze to no effect.

I'm an Adobe Acrobat DC subscriber, primarily for Adobe Sign. We're going through a SOC 2 Type 2 audit and I need to provide a copy of Adobe's SOC 2 Type 2 Attestation report. Adobe's customer care group in India doesn't have a clue. One of them emailed me their W-9... Another sent me to their compliance page, which shows what certs they have, but no links to the actual reports. Can you help? Most of our other vendors (e.g Salesforce) provide them online within a click or two.

Correct answer Peru Bob

This is the Using the Community forum (which is the forum for issues using the forums).

You may need to contact  Corporate headquarters:

Adobe
345 Park Avenue
San Jose, CA 95110-2704

Tel: 408-536-6000
Fax: 408-537-6000

 

2 replies

Nancy OShea
Community Expert
Community Expert
June 10, 2021

Are you an Enterprise customer?  Perhaps this is what you're looking for? 

https://www.adobe.com/trust/compliance/compliance-list.html

 

 

 

Nancy O'Shea— Product User & Community Expert
Participant
June 11, 2021

No, we're not an Enterprise customer but their compliance URL shows they have SOC 2 for mostly all products/services. I did get a call from them yesterday and was told that they only provide SOC 2 reports to Enterprise Customers. I was really annoyed by that. So they claim SOC 2 compliance, but they'll only "prove it" if you sign up for a higher tier of service?? That's pretty much what he said. Well anyone can claim compliance, but if you will not produce the report, even under an NDA, that's a huge red mark against doing business with you. In fact in order to achieve our own SOC 2 compliance, we're required to discontinue service with them since we cannot be assured of their compliance. What a way to do business... For Salesforce, I logged in to my portal, clicked a click-wrap, and downloaded their report. Kudos Salesforce, shame on Adobe.

Nancy OShea
Community Expert
Community Expert
June 11, 2021

Sorry but this is a user-to-user product forum, NOT a direct pipeline to Adobe's decision-makers.  Nobody here has any influence over what Adobe does.  Suggest you voice your concerns in a letter to corporate HQ where it might have some impact.

 

Goodbye & good luck! 🙂

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 10, 2021

This is the Using the Community forum (which is the forum for issues using the forums).

You may need to contact  Corporate headquarters:

Adobe
345 Park Avenue
San Jose, CA 95110-2704

Tel: 408-536-6000
Fax: 408-537-6000

 

Participant
June 10, 2021

Yes, well corporate referred me to the community forums. They are useless. I've now resorted to contacting 3 compliance execs at Adobe on LinkedIn. This is ridiculous.