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doctormom83129
Participant
July 11, 2019
Question

Need to validate previous signatures before able to sign digitally

  • July 11, 2019
  • 1 reply
  • 872 views

I frequently send documents for signature to colleagues, and it works smoothly for all of my colleagues except for one. Most times when I send her a document through Adobe Sign (signing set to 'sign in any order') and she sends it back to me, the signature field will look as though no signature was added (the prompt to digitally sign is still there). We have been trying to figure out the issue for a while, and today found that if she manually validates each of the previous digital signatures, that she then has the ability to digitally sign and submit through the system.

Any ideas why this might be? Maybe there's an account setting I can help her change to circumvent this additional validation step?

Help and advice are appreciated, thanks!

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
July 11, 2019

Hello,

Generally, when you send a document with a digital signature field via Adobe Sign, the signer gets two options to add a signature.

- Cloud Storage

- Download and Sign with Acrobat.

You have mentioned that the signer sends the document. However, once the document is signed it automatically sent to each recipient.

Would you please let us know how exactly the signer adding a digital signature to the document?

Please share the exact workflow with us. Also, let us know how exactly she is validating the signature on the document.

We will be waiting for your response.

Regards,

Meenakshi

D
doctormom83129Author
Participant
July 12, 2019

Thanks for the response. So she is using the download option for the document, and after signing digitally the document won't submit back into the system, so she was saving the PDF that she had signed on her end - then emailing that back to me. She is signing via Digital ID through Adobe Pro DC. When she is validating previous signatures, it is because her Adobe gives her a prompt that says something like "a signature in the document requires validation", so she clicks on the previously completed signature(s), chooses the 'validate signature' button, then after going through those prompts, she is able to digitally sign herself.

Thanks!

Meenakshi_Negi
Meenakshi_Negi
Legend
July 16, 2019

Thank you for sharing the information.

Would it be possible to share the screenshot of the options appear when she clicks on the signature field on the document on the Adobe Sign UI?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Also, when she signs the document in Acrobat, it will not give any notification that the document was sent or not. As you are the sender of the document, please check the document history of the document sent for signature.

Regards,

Meenakshi

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