New e-signature issues

Question

Anytime I try and send multiple pdfs to one person it picks up one of the pdfs and then just copies the exact same information into all the other pdfs despite them having completely different information. So when I send to the signer, it will send say 6 pdfs, all which are exactly the same, despite me uploading 6 completely different files...

So in order to send multiple pdfs I now have to send them to the same person 1 by 1?

Meenakshi_Negi · Accepted Answer

Hi Matthew2926186974oz,

Thank you for reaching out, and sorry about the trouble.

We assume you are referring to the form fields information, which is replicated on all the forms you sent for signature. If so, please check the name of the form field on the documents.

It generally happens when you have a form field with the same name on all the forms. So, the information added to the first form replicates all other forms filed with the same name.

You may refer to the information in the following help document: https://adobe.ly/3SYdzkA.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

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