New error:Draft state validation error. One or more errors has occurred. Signer identity verif...

Question

New error started appearing on flows that worked ok 2 weeks ago:

Draft state validation error. One or more errors has occurred. Signer identity verification method not allowed by account settings.

Any ideas? not change for a year on our WF.

Meenakshi_Negi · Answer

Hi Yves22601863py8z,

Thank you for reaching out.

This is something that experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

For more information on Workflows, refer to the following help document: https://helpx.adobe.com/sign/using/workflow-designer-signature-workflow.html.

Thanks,

Meenakshi

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