Inspiring

Answered

New Version of e-sign completely un-usable..

Forum|Forum|7 years ago
October 1, 2018
3 replies
1794 views

Why can I no longer search for documents I know I have that are presumably older than 30 days? They've all disappeared.

Why must I input a password into the password protected forms now to view them? The passwords are for the receiving party, not me, and they have not been kept track of. Why does every new "update" render your services completely useless.

This topic has been closed for replies.

Correct answer malloci

Hi scottk83981073,

First, I want to apologize for the problems that this is causing you. Rest assured that your data is not lost!

We are aware of the problem. We have only loaded the data from July forward at this point for the new system and plan to have the rest of the data loaded soon. Let me know if the data that you know are missing fall into the July - August range.

Respectfully,

-Steve

H

Heritage Business Brokers

Participating Frequently

This new versions is terrible, you must evert back to the old version and restore our documents. I can not use this at all to send contracts now. Need urgent response.

K

Kgosietsile23828603731h

Participant

Want to send a document to someone to sign

S

scottk83981073Author

Inspiring

regarding the password protected forms, is this a permanent change? Loading the old documents does not do much good if suddenly I cannot view them without inputting the password.

M

malloci

Adobe Employee

That one I'm not sure about. I'll see what I can find out. Just to make sure that we're talking about the same thing: are you referring to when you open a contract / agreement from the manage page (e.g., click on the listed agreement)?

S

scottk83981073Author

Inspiring

When I send a contract I can choose "password protect" on that document. On the old version of the site, going to the manage page I could then click on that document, whether it was still unsigned or not, and view it the same as any other. But now when I click on a document that I've set a password on, I need that password to even view it.

M

mallociCorrect answer

Adobe Employee

Hi scottk83981073,

First, I want to apologize for the problems that this is causing you. Rest assured that your data is not lost!

We are aware of the problem. We have only loaded the data from July forward at this point for the new system and plan to have the rest of the data loaded soon. Let me know if the data that you know are missing fall into the July - August range.

Respectfully,

-Steve

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