Skip to main content
G
gabriel_russ
Participant
October 10, 2017
Answered

Nintex Workflow Cloud

  • October 10, 2017
  • 1 reply
  • 1243 views

I am working with a product called Nintex Workflow Cloud. It has a Adobe Sign connector. It allows me to connect my Adobe Sign account and then select a template to use and send to users to sign. I create a custom library template to use and it is not showing up within Nintex. The only templates that I am allowed to select are the out of the box default W-4 and I-9 templates. Does anybody have experience with Nintex? Is there a special setting I need to check in my account in order to allow my custom library templates to be accessible through the API?

This topic has been closed for replies.
Correct answer gabriel_russ

Problem resolved itself. I am not sure if it had something to do with my Adobe account being new or what but the "fix" for this issue seems to be:

  • Create Adobe Sign account
  • Create custom templates
  • Wait ~24 hours
  • Create Nintex Workflow Cloud connection to Adobe Sign

Once you see the first custom template, you can create new templates and they show up almost immediately in the Nintex Workflow once you refresh.

1 reply

G
gabriel_russAuthorCorrect answer
Participant
October 10, 2017

Problem resolved itself. I am not sure if it had something to do with my Adobe account being new or what but the "fix" for this issue seems to be:

  • Create Adobe Sign account
  • Create custom templates
  • Wait ~24 hours
  • Create Nintex Workflow Cloud connection to Adobe Sign

Once you see the first custom template, you can create new templates and they show up almost immediately in the Nintex Workflow once you refresh.

S
Community Manager
SimonATSCommunity Manager
Community Manager
October 10, 2017

Hi Gabriel,

Thanks for the update.

I was looking at your trial account and noticed that the first Oauth connection from the Nintex app was made only about 20-30 minutes ago.

without this connection Nintex could not know about any templates nor your account.  You can check this by logging in Adobe Sign via the Sign webportal and going to account>personal>preferences>Account tokens

I don't know what happened yesterday though.

G
gabriel_russAuthor
Participant
October 10, 2017

Thanks for the reply Simon. Is it possible to know if the connection wasn't being made because of something on the Adobe side? I was definitely making requests starting yesterday around 4 PM EST.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices