Skip to main content
Participant
April 3, 2025
Answered

NO MORE SWITCH TO CLASSIC EXPERIENCE

  • April 3, 2025
  • 13 replies
  • 5841 views

Adobe Sign is already an extremely irritating program to work with, especially in the new experience as it creates additional steps to many of the tools in order to get them to post correctly.  It makes me physically sick to know I no longer have access to the classis experience.  In my opinion this is a step BACK, not a move FORWARD and terrible customer service.  I wish my company would consider DocuSign.

Correct answer Lively_Breeze5EC4

100% agreed. I've been an Enterprise Sign power-user since the Echosign days and the new experience that's being forced in less than a week is terrible. Frustratingly slow and geniuine awful UX for the sake of "pretty colors".

1) When pre-filling fields, text lags behind keystrokes. The platform gets worse, and practiacally unusable, with the more fields you have. On extensive packages, text input can lag by over TEN SECONDS! Good luck, go grab a coffee while the system thinks about how to populate the text you just typed.

2)Need to add multiple signers? You can still do that, but we're going to take away that time saving feature where the recipient list automatically opens a new signer slot when the previous one is used. We'll make sure you spend twice as long creating signers, with more mouse clicks, because we know you love mouse clicks.

 

3) Snapping a new field to align with existing field is gone. This came in handy when trying to align multiple fields with each other, like sequantial initial-boxes. Now you have to meticulously align each field manually to make it look like you at least tried. 

 

4) Check Boxes/Radio Buttons. Trying to properly align and place your boxes over underlying document slots? "No, we're going to make sure they're skewed enough to look like a kindergartner threw them on during art class."

5) We're also going to place random system generated, non-removable, form fields over various parts of your document(s) where we think a field layer should go. You cant delete them, and we're going to make sure that if you accidentally click on one, we'll automatically assign a some sort of signer task to it without requiring an "OK" from you.

 

6) Remember when you could customize a form field by simply double clicking it, and your mouse was already exactly where it needed to be? We fixed that so now you have to mouse over to an extensive menu on left border of the page. We want to make the experince as disjointed and time consuming as possible. 

 

 

13 replies

Participant
April 9, 2025

I agree with this, our users are up in arms over this change

Participant
April 4, 2025

I strongly agree with this user's sentiment on the new version of Adobe Sign. It adds too many steps. Previously, one page could be used to add signers and groups. Now, you have to add individual users, then go to a second page to create a group. This new version takes more time, and may cause my organization to look elsewhere for our document signing needs.

Meenakshi_Negi
Legend
April 4, 2025

Hi donna_6757,

 

Thank you for reaching out.

 

We are sorry to hear about your experience with the new Acrobat Sign. I would suggest you share your suggestion/ feedback with the team via the following page: https://adobe.ly/4clXw91.

We will also share the feedback with the team. 

 

 

Thanks,

Meenakshi

TimAck
Participating Frequently
April 10, 2025

Meenakshi, should I also go to 'suggestion/feedback' to figure out why the new version has broken my existing form by randomly swapping out who signs where?