No notifications or updates on Abobe E-sign documents

Question

I've been experiencing issues with the Adobe E-Signature process since last week. Although my signees recievd and signed the documents (and provided screenshots to that effect), my agreements do not update and neither do I receive notifications from the process.

Meenakshi_Negi · Accepted Answer

Hi Alta3128141338w5,

Glad to know that. Thank you for updating us.

Let us know if we can be of any further help.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Meenakshi_Negi · Answer

Hi Alta3128141338w5,

Thank you for reaching out.

Please try clearing the cache and cookies for the browser. Try signing in to the account via the new incognito window on Chrome.

Ensure that the settings are enabled for notification on your account.

Could you please confirm the Acrobat Sign version you are working on? Check if it happens with a particular document/ recipient or with all the documents you send for signature.

Please share the screenshot with us via private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

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